If your tunnel doesn't work, please do the following:

  • check the problematic location configuration in the admin console.
    If you have a static IP configuration, take a look at this article and see if everything is correct: link.
    If you have a dynamic IP configuration, take a look at this article and see if everything is correct: link.

  • If it still doesn't work, please open a support ticket and provide the following informations: ┬áThe public IP of the location, the parameters you used to set your tunnel up and your network configuration.

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