Monitoring & Troubleshooting

Detect issues and common misconfigurations

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10 articles in this collection
Written by William Miroux, Julien Cabanès, Alexandre Greiner and 1 other

Cloudi-Fi First Level Troubleshoot

This article describes the first step to troubleshoot a Cloudi-Fi Captive Portal issue

Written by Alexandre Greiner
Updated over a week ago

Captive Portal with Zscaler ZCC Agent

How to make sure captive portal is detected properly with Zscaler ZCC Agent turned on

Written by William Miroux
Updated over a week ago

Zscaler ZCC known limitations

What are known issues or limitation introduces by Zscaler ZCC agent while using Cloudi-FI

Written by William Miroux
Updated over a week ago

Perform a Web Request capture in the web browser

How to capture web requests in your web browser in order to help Cloudi-Fi support team to troubleshoot captive portal issues

Written by Alexandre Greiner
Updated over a week ago

Service monitoring per location

What the location status indicator colors mean

Written by Alexandre Greiner
Updated over a week ago

Issue with Captive Portal on iOS device

Why Apple devices have some trouble to display Captive Portal and what to do to correct this ?

Written by Corentin Pinheiro
Updated over a week ago

I can't connect to my location. I can't see the portal

How to fix issues with the first connection to the hotspot

Written by Alexandre Greiner
Updated over a week ago

My tunnel doesn't work

Steps to fix your tunnel configuration

Written by Alexandre Greiner
Updated over a week ago

Facebook Connect doesn't work. It says "cookies required".

How to fix the cookie issue with Facebook Connect

Written by Alexandre Greiner
Updated over a week ago

Credentials confirmation

Why do I need, as a sponsor, to confirm credentials approval/rejection ?

Written by Julien Cabanès
Updated over a week ago